Allen W Csi

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Verified Reviewer
| map-marker Spokane Valley, Washington

Vanilla Visa Gift Cards

My wife and son purchased two $100 Vanilla gift cards at the Radburn Shopping Center, Fair Lawn, NJ store. CVS charged them to authorize the cards although it can be done free of charge on line.

In any event both cards were declined twice at LL Bean in Paramus Mall on two separate occasions.

Vanilla eventually replaced the two cards which I did authorize on line and again, both cards were declined.

If you search on line all you find is negative reviews of the cards and the company. If you check with the BBB all you find are negative reviews of the company.

If I can find this with a simple Google search, so can you which frankly makes me wonder if CVS is a willing participant in what is clearly an untrustworthy company.

Why do you offer gift cards from Vanilla if they receive nothing but complaints?

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Loss:
$200
Pros:
  • Convenient location
Cons:
  • Selling gift cards from unreliable companies

Preferred solution: Apology

User's recommendation: Stop selling Vanilla Gift Cards until they become trustworthy and reliable

Alicia K Ess

Harassing

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CVS Health - Harassing
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Original review Dec 26, 2023

This is my second time going to this CVS there is a guy that work there he is continuously rude he took my things off the machine and said the store is closed 9:42pm he repeatedly said I will not purchase anything at this store from previous interaction for something that I was purchasing ,this time he took my wallet and threw it out the door at 9:47pm at this same CVS.. I will take this all

The way to corporate office so they will see what is happening in their stores when they workers are trying to get off ,, please pull up the video at this store and you will

See the entire reaction of your worker while he snatched all my items too purchase off because he is angry .. this will go viral and I am going to sue this corporation

1401 Dutch elm drive Orlando Florida

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Preferred solution: Talk to corporate regards to issue

Allon S Ozo

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Verified Buyer
|

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Verified Reviewer
| map-marker Woonsocket, Rhode Island

Deceptive Prescription business practices

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CVS Health - Deceptive Prescription business practices
On 2/5/2024 CVS tried to sell me a Prescription already filled on 1/25/2024. They were aware of this because the database shows my Prescription information. On 6/02/22 tried to only fill half of my pain prescription, most likely keep the rest. Tried to overcharge for medications last year.
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Pros:
  • Have great loyalty program coupons
Cons:
  • Deceptive pharmacy practices

Preferred solution: Full refund

User's recommendation: Beware of overcharging an mismanagement of certain medicines

Richard J Uul

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Verified Reviewer
| map-marker Absecon, New Jersey

Customer assistance refused to provide me proper assistance services

I was refused my medication followed around store like I was a thief and assaulted but the manager.the manager did not let his position be available and he was being like a bully aggressive towards me soon asnhe came from out back.its obvious I was treated like that because of past, background and/ race but ots all agianst the law
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User's recommendation: Do not shop at this company they are racist

Sharon S Bis

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Verified Reviewer

Pharmacist refuses to put instructions in writing since wearing a mask and my daughter in law is deaf

CVS Health - Pharmacist refuses to put instructions in writing since wearing a mask and my...

I was at CVS pharmacy picking up Casey refill for tut acid reflex. Two months in a row, this particular pharmacist has been giving me an attitude.

Tonight, I told her off. She has failed to accommodate me in terms of reasonable accommodation. Its my ADA rights to an effective communication. I didnt ask her to remove her mask but to consider writing it down since I cant hear.

Its not my fault I have a hearing loss.

Doesnt excuse her attitude two visits straight. They arent wearing name tags and she refused to give me her name

file:///var/mobile/Library/SMS/Attachments/a7/07/A467DCFD-BC18-41DB-8ABF-63D51220B0C6/IMG_0215.heic

This is the CVS in Bowie/Mitchellvile MD

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Preferred solution: Written answers instructions if pharmacist is wearing a mask. My daughter in law is deaf. Also an apology

2 comments
Guest

Aren’t the instructions on the prescription bottle?

Guest
reply icon Replying to comment of Guest-2417427

A pharmacist has more conversations than instructions. Don’t they say “do you have any questions “.

You have missed the point.

A hearing impaired person cannot hear or read lips what someone is saying when they have a mask on. If he has a question that needs clarification the pharmacist should accommodate with written answers, there are ADA laws that the pharmacist has broken by refusing to help the customer besides being rude.

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Anonymous
map-marker Owings Mills, Maryland

Poor service

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Since Jan I have issues ordering my med I have to get a supervisor each time also get wrong info from the computer price went up 43 dollars service down computer info in correct mistakes today I was told my provider was not with them even z After I was reading the bottle had to be on phone 40 min for a supervisor
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User's recommendation: Find a different company

Kenneth S Mwh

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Verified Reviewer

Complaint

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I'm disabled having back surgery Monday and every time I go to this CVS they treat me like I'm a pill junkie rude and make me feel like I am something I'm not always pushing the date further away for my medications I've been on since 2005. Just put the bag in the drive through box and didn't say thank you have a good day go to *** nothing.

I know what customer service is since I owned my own business for yrs until I couldn't work but you don't disrespect a customer time after time and treat them like they are dirt.

Someone please give them a lesson on customer service please because if they are doing it to me then how many more are they doing this to. That's the reason I'm a well valued customer across the street at Walgreens sorry I was such a bad and unwanted customer

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Cons:
  • Rude and no customer service skills

Preferred solution: Apology

User's recommendation: Go to Walgreens they are wonderful

1 comment
Guest

I just shopped at a CVS in Cambridge MA - okay so I didn't even need customer service. I was waiting behind one person in the correct line when one of the employees insisted that I go to the self-serve.

I couldn't because I had a gift card to buy. the employee said no problem and brought me over to the self-serve checkout. (did I mention that I was second in line????) then proceeds to ring up things and when I pulled out cash tells me that I shouldn't have come to that checkout..... it only takes credit…… the one employee who insisted that I go to that particular self-checkout blames me.

After much condescension from the employee.... smarty-pants does the whole transaction again at the checkout that I started at - - oh and didn't ring up the gift card which was the big thing that I came in for }:-/ I'll never cheat on Walgreens again - - NEVER!!

MICHAEL B Zmw

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Verified Reviewer

Lies, False Advertising

Original review Dec 27, 2023
Outside the store free covid vaccinations you go inside the store 140 something for a covid shot 325 for a RSV where somebody over the age of 65 on social security going to get this money I guess you guys are going to have a lot of dead old people because you apparently don't give a crap about anybody anymore except for money.
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Preferred solution: My shots I can't afford

User's recommendation: Don't go to CVS if I are on Medicare

Anonymous
map-marker Cape Town, Western Cape

Inquiry

Ive been getting messages from a lady who doesnt want to disclose her name or doesnt want to do video chats regarding funding from cvs for the amount of 50.000 rand. What bothers me is that she wants me to pay 500 rand inable to get the 50.000 Just want to know how much truth is in that. Regards Betty
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User's recommendation: Dont launch complains with cvs cause they ignore you

Anonymous
map-marker Mccormick, South Carolina

Prescriptions not received

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Tracking the delivery of the prescriptions I ordered to be shipped to my house in SC I found my prescriptions went to Philadelphia, PA then to Greenville, SC then to Charlotte, NC then to Atlanta, GA then to Reno, NV at which point I contacted CVS Caremark to tell them it didn't look to me like my prescriptions were going to get to me in SC. Caremark told me the shipment time was still within their 10 day window and there was nothing they could do to send me a new order and they could not contact USPS to find out what went wrong.

They suggested I call all 3 doctors who prescribed the medicines and have them write new prescriptions. Ultimately I contacted USPS myself and they said yes indeed it seems "something went wrong in the loop" and they would mark it "urgent" to try and expedite it.

I'm disappointed that CVS Caremark couldn't have at least tried to expedite the shipment. I guess I'll just have to wait and see if I receive my medication.

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User's recommendation: Don't count on getting any help from CVS Caremark

amy h Tlh

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Verified Reviewer
| map-marker New York, New York

CVS Pharmacy - 3536 Broadway, New York City #10827

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Updated by user Nov 02, 2023

Reported the pharmacy to the proper NY agency. Waiting for reply.

Original review Nov 01, 2023
Please tell me who to contact about a pharmacist complaint. I have a number of issues with her, but she wasn't wearing an ID and refused to identify herself or give me her ID number when I asked. I have complaints about this pharmacy and this pharmacist in particular. The pharmacy manager and the store manager refused to cooperate or solve my issue. Violation of HPAA
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Pros:
  • Get complaint representative
Cons:
  • No customer service
  • No management available
  • Employees unhelpful and condescending

Preferred solution: Pharmacist should be fired for not wearing the proper ID, for saying my medication so others could hear it, for telling me my medication was not in stock when it's a very common generic medication.

User's recommendation: Avoid this pharmacy at all costs. There are long lines, they are completely inefficient.

Anonymous
map-marker Redmond, Washington

Your web site is the worst . I lost my rewards card and wanted a new card and was informed that I would be charged $5.00 per month I don’t want to be charged any amount of money !!

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I lost my rewards card went on line there was no place to report a lost card so I applied for another and was told that I would be charged a $5.00 monthly fee I DONT want to be charged .I tried to call and got a virtual chat who didnt help . I would not recommend CVS except that is the pharmacy my insurance uses
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User's recommendation: Never go online and you are unable to speak to a human !

Debbie R Wlr
map-marker Delray Beach, Florida

Medication ordered they do not have and their customer service at CVS Delray Beach is the worst they’re rude her basically obnoxious been going there since 2009 and they’re

Why is it that CVS gets my prescription every month since 2009 I ask them to order the medication. Honestly, I need the medication in order to be able to walk in function.

Take care of my family take care of myself Basic needs get up to go to the bathroom shower so when and so forth, they dont have it they dont know when theyll get it even though they order it and then the pharmacist tells me well you need to go to other pharmacies to find it. No, I really dont. CVS is my pharmacy. It is all of a sudden everybodys problem because a bunch of people in our world didnt know how to control their drug habits in so those of us who actually have diseases and health issues we cant get our medication now something is wrong with our system, so what am I supposed to go to the hospital because my body goes in to seizure mode because Im detoxing from a medication that I was supposed to be able to pick up two days ago and CVS standing behind me.

No theyre not , the girl told me when I asked her what I was supposed to do she told me I was supposed to have my doctor call to find a medication that they could fill well you know what I take for other medications and this is the only medication that I can take without more health problems, but seeing that she was looking at the screen showing all of my other medication.

She was not intelligent enough to not speak those words . I think we need to get more educated kinder people in their customer service, and they need to find a way to get us the consumer counting on our pharmacy to be able to provide our medication and when its a controlled substance, you cant go pharmacy in Shopping, nor can I hardly walk into one pharmacy let along multiple pharmacies.

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2 comments
Guest

If they don’t know when they will get it that means it is unavailable from the manufacturer. And actually you do need to contact your doctor.

The big chain drug stores can order Sunday through Thursday for next day delivery. The next isn’t available to order.

Keep sitting back and blaming everyone else and being rude. That will not get you very far.

Guest
reply icon Replying to comment of Guest-2407671

* med isn’t available

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John Girl K

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Verified Reviewer
| map-marker Columbus, Ohio

Kicked out of the store for having a big purse.

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I was shopping for some gel nails because I bought the poly gel nails, and I've not been very successful with the dual forms. So I went to CVS to see if they had the gel nails.

Since I was there, I figured I see if they had primer, top coat and base coat for the poly gel kits. As I'm looking at the products, just doing my shopping, when one of the workers come back and stands right beside me. At 1st I started to get upset because of how close she was standing then I thought maybe it was because the aisle was small, and she was Probably putting nail polish up. I hear a beeping noise that caught my attention and I am now looking at her paying more attention to why she is standing right next to me when there is a whole store because I realize she isn't putting any nail polish on the shelf.

She was just doing anything she could, so she could watch me. But I ignored her and didn't let her behavior get to me. A few minutes go by, and she finally walks away. Another minute or 2 passes, and I need a price check, so I look for her because I'm thinking about the beep that caught my attention when she was scanning prices next to me damn near on top of me.Anyways.

I didn't have to look far, she is one isle over in the very back, where she was able to stock me. I ask her to price 3 items and thinking back now. She priced them, but instead of handing them back to me, she keeps them. All 3.

I only ask her to scan the prices. Nothing that would cause her to be holding my items I was wanting to purchase. So I tell her OK I'm going to buy this, and I just took them back from her. I put one back on the shelf and start looking at makeup.

I can't believe the way I was treated. Another worker with black hair starts walking by me, mumbling remarks calling me a thief. I was kneeled down looking at something when she comes walking in a very intimidating manner like she was going to do something to me, then once she gets right up on me, she turns real quick and makes a real loud noise like bam or something like that. She also was a very ignorant person who has no business working with the public.

She was very ghetto acting. Next thing I know, the other woman comes storming up the makeup aisle yelling a t me telling me to get out of the store now. She humiliated me so bad. II Really couldn't believe this was happening.

Grant it, I do carry a large purse as a million other women. That don't give anyone the right to mistreat someone. I was discriminated against for carrying a large purse. I ask her, what do you mean, why do I have to leave.

She replied saying I got you on camera so you better get out of my store. I am calling the police, I have to make a report on you. I said, d are you *** kidding me. I didn't do a damn thing wrong.

She then starts getting even nastier,, telling me I better stop cussing and to get out. I told her I wasn't going toleave,e I'd be outside waiting on the police because I did nothing wrong. . Then I thought better remberinng how the sheriff's are and how the police would more than likely take her side and I'd end up in jail all because I was shopping at CVS.

The car I drive is in my Dads name, so the police will be contacting them and this will cause me so many problems. I mean, this can really make a lot of things in my life go to *** I don't have enough time to go into detail about the ways this can ruin my life. I'm just praying that it don't. How do people get away with this.

I don't want to even go back to any stores. I mean, this goes to show you u can be doing anything and be accused of wrong and possibly wind up in jail.

It happens every day. Wrong place at the wrong time.

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User's recommendation: I would not recommend anyone shop at this location.

Tressa M Ifg
map-marker Columbia, South Carolina

Complain

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Rude people at the pharmacy. I have never been treated so poorly. Im switching my medication to Walgreens.
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Loss:
$10
Pros:
  • Convenient location

Preferred solution: I would like to see friendly people. I have been coming here for a few months but I’m switching to Walgreens.

Tressa M Ifg
map-marker Independence, Missouri

Poor verbal communication skills at the pharmacy.

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The clerk, Amy did not say hello or thank you. She was extremely rude. She was abrasive. Very rude. Im going to switch to Walgreens Walmart Costco or any other pharmacy. Such disorganization.
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User's recommendation: Don’t go to the pharmacy

About

Related Companies

CVS Pharmacy, Minute Clinic, CVS Caremark, Aetna, Coventry Health Care

Summary

CVS Health is a pharmaceutical company that has been taking care of people's health for more than half a century. Apart from CVS drugstores, the corporation operates healthcare and beauty departments, consumer merchandise stores, and photo salon. Pharmacies of CVS chain provide valuable guidance on prescription and over the counter drugs, supply medication, and give flu shots on demand. With close to 10 000 locations around the world, CVS businesses include pharmacy, CVS Caremark, CVS specialty, and CVS Minutechnic. The most known brands of the company are Gold Emblem, Just the Basics, Caliber, Total Home, and Nuance Salma Hayek etc.

CVS Health reviews and complaints

CVS Health is ranked 92 out of 685 in Pharmacy category

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